Find and book the right studio
Clear studio pages, live slot selection, checkout and a secure self-service link after booking.
ARINZEBack to workZedx Original · Studio operations · 2026
Turning studio bookings into one connected operation.
Zedx had bookable creative spaces, but the experience around them was split between a WordPress plugin, manual follow-up and staff work happening elsewhere. I led the product strategy, experience design and engineering of a system that connects discovery, booking, payment and day-to-day studio operations.
The challenge
A booking is only simple from the customer's side.
Behind a single reservation are studio schedules, durations, buffers, payments, cancellations, walk-ins and staff handovers. The old setup exposed the form but left too much of that work to people. The real brief was to design the operation around the booking.
Customer flow
Four steps, with the complexity kept behind them.
- 01
Choose
Compare spaces, pricing and what each studio is best suited for.
- 02
Schedule
Pick a duration and see only the dates and times that can actually be booked.
- 03
Pay
Confirm the booking through a verified payment flow.
- 04
Manage
Use a secure link to review, reschedule or cancel without calling the studio.
The product
Run the day from one workspace
A shared view of bookings, payments, walk-ins, customers, studio rules and activity.
Product engineering
The decisions that made it dependable.
Make availability a rule, not a calendar decoration
The slot engine accounts for operating hours, booking duration, existing reservations, studio blackouts and setup buffers. Customers see viable options instead of choosing a time staff later have to correct.
Treat payment confirmation as a backend responsibility
A successful screen is not proof of payment. The system verifies transactions on the server, processes provider callbacks safely and keeps each payment tied to the booking staff can see.
Give the team an operating product, not another inbox
Bookings, walk-ins, customers, studios, coupons, payments and activity history sit in one staff workspace. It supports the work around a booking, not only the moment it is created.
Operations
The staff experience was part of the product.
I replaced the generic admin layer with a focused workspace built around how the team runs the studios: what is happening today, what needs payment, who is arriving and what changed.
Outcome
From a booking plugin to a product the business can operate.
Zedx now has a live booking experience and a connected staff system. Customers can move from choosing a space to managing their reservation, while the team has the controls and visibility needed to run the service without rebuilding the story from messages and spreadsheets.
4bookable studio spaces
2connected product experiences
Liveat book.zedxoriginal.com